Alt Radius CRM Documentation

Add a Plan

Tariff plan in ALT Radius defines complete information, including speed, data limits and pricing. Each customer is assigned a tariff plan. 

Who Can Access a Tariff Plan?

Only ISPs can make and edit a tariff plan. Partners and sub-partners can see the plan information to assign to their customers, but they can not edit the plan. Only ISPs will define the tariff plans.

Tariff Plan Interface

Click on the tariff plan tab. You will see a list of already defined tariff plans. Here you can preview, edit, and delete the plan.

Tariff plan list

Add a Tariff Plan

Fill in Basic Information 

Active Status: The toggle button allows you to display the status of the active plan. Only active plans can be used.
Auto-Generate Invoice: If you click this button, the subscriber of this plan will automatically be recharged for the next billing cycle. In case of a postpaid plan, an invoice will be created.
Title: The plan name 

The title must be according to the guidelines of an ISP. A good example is “10 Mbps Home- Monthly” or “Fiber 100 Mbps-30days.”

Internet plan code: A plan code name for ISPs to use for customer presentation.

Description:
It should be internal notes for admin/staff. For example: “Standard residential plan for home users. It includes a 100GB data quota. Suitable for 2 to 4users at home.

Internet Specification

Download speed(Mbps): Specify the download speed of a tariff plan. When you download any file, how much speed can it provide?

Upload Speed(Mbps): Specify how much speed the tariff plan offers you for sending a file on the internet.

IP Pool

IPv4: Group name of IP pool already defined in the Radius server database, so that the ISP can automatically assign an IP address to their clients from a certain IPv4 pool.

IPv6: IP pool name ranges IPv6 addresses defined in the Radius Server so that IP addresses from a particular IPv6 range are automatically assigned to the customer.

Speed

Guaranteed Speed:

The guaranteed speed tells about the ISP speed that must be provided to the user, irrespective of the situation.

Fixed Speed:
In case of a downfall of internet speed, the customer gets a fixed upload and download speed. Here, ISP will define the upload and download limits for internet speed.

Relative Speed:

If an ISP selects a relative speed option. The customer will get a few percentage points of the speed as defined in the tariff plan.

Burst

A speed that an ISP needs to provide to its customers during a sudden drop in speed for any reason. This speed is given for a few seconds to maintain the connectivity of the customer and avoid any disruption.

Burst download Speed: ISP provides a high download speed burst when the download speed goes down.

Burst Upload Speed: ISP provides an upload speed burst when the download speed goes up.

Threshold download limit: Download speed limit of the customer when reached, to the burst speed.

Threshold Upload limit: Upload speed limit of the customer when reached, to the activated burst speed.

Burst Time: It is a time period in seconds for activating burst upload or download speed. 

Router Specific Attributes

Different vendors have multiple attributes for router specification. It is assigned at the time of the tariff plan. These attributes are optional. If you don't add them, they will automatically be assigned to the router.
MikroTik:
Priority: choose 1 to 8, the user with 1will get higher bandwidth in case of congestion of traffic

Bison:
Shaper Engine ID: number according to user type for router traffic through the high processing chip
Shaper Algorithm ID: ID number for implementing snappy effect, like 5 for token bucket and 2 for strict shaping
Burst Bucket Size: burst speed the user gets when clicking on the link 

QoS Map: for prioritizing voice data over downloading

Billing Option 

ALT RADIUS offers two types of billing options. One is a prepaid and a postpaid plan, according to the customer's needs. 

Prepaid: Define what kind of tariff plan category it lies in. The first customer pays the amount and then uses the internet service.

Postpaid: Customer pays after the service is used at the end of the month or billing cycle.

Duration Settings

The duration setting is about the time frame for which the tariff plan is valid

Duration: Length of billing cycle. No of times plan execute. Example, 2 and duration type is week. It is a 2-week plan etc.
Duration type: monthly, yearly, weekly, daily

Price

Cost Price: The price ISP is offering for a tariff plan

Selling Price: The price further partner can sell

Tax included: If tax is included in the cost price

Defining Level Rates (Maintaining Transparency in Rates)

Levels

It is the hierarchy level of pricing. If the senior partner has to sell the tariff plan. How much profit margin can they earn? Similarly, in the case of a partner and an agent. How much they can take minimum/maximum profit percentage has been set. It prevents partners from overcharging their customers. 

percentage profit defining for fair rates

From company to the senior partner

Minimum Selling Profit: The % shows the minimum profit rate at which the senior partner sells a particular tariff plan partner
Maximum Selling Profit: The % shows the maximum profit rate that the senior partner sells a particular tariff plan to the partner

Min Customer Selling Profit: The minimum percentage profit at which the senior partner sells tariff plans to customers directly.

Max customer selling profit: The minimum percentage profit at which the senior partner sells tariff plans to the customers directly.

Senior Partner to Partner

Minimum Selling Profit: The minimum profit rate at which further partners sell this particular tariff plan to the agent
Maximum Selling Profit: The maximum profit rate at which further partners sell this particular tariff plan to the agent

Min Customer Selling Profit: The percentage at which a partner can sell tariff plans at minimum profit to the customers directly.

Max customer selling profit: The percentage at which a partner can sell tariff plans at maximum profit to the customers directly.

Partner to Agent

Min Customer Selling Profit:  The minimum percent profit an agent can sell a tariff plan to the customers directly.

Max Customer Selling Profit: The maximum profit percentage an agent can apply on the selling rate to sell the tariff plans to the customers directly.

This hierarchy level is defined in ALT RADIUS for fair data selling rates and maintains transparency throughout the system.

Expiration

On the tariff plan date ending, if the customer does not pay the invoice, the ISP can automatically disconnect the customer or continue giving service by decreasing the speed to a very low value. ISP sets the value in the Expiration option.

Action on Expiration

  • Continue: This will remain connected with internet users, but with a very slow speed

  • Disconnect: This will cut off the customer from using the service

IP Pool: Define to which IP pool ISP shifts the customer upon ending the tariff plan when the COA request is called. 

Download Speed(Mbps): The minimum download speed the customer gets upon expiration

Upload Speed(Mbps): The minimum upload speed the customer gets upon expiration

Disable

When a partner manually disables customers from accessing the internet service. Use this option. The status of the customer is blocked in this case.

Action on Disable: Decide which action to do in case of disable

  • Continue: It will continue customer service at a very low speed

  • Disconnect: It will completely disable the customer from using the internet service

IP Pool: Define to which IP pool the customer shifts on blocking from the partner

Download Speed(Mbps): The min download speed the customer receives

Upload Speed(Mbps): The min upload speed the customer receives

Data Quota

The data quota defines what action to take when a customer exceeds a particular amount of data defined in the tariff plan. 

Data Quota Volume: Fix the volume of data in GBs for a particular tariff plan. You can keep this value blank for an unlimited data plan

Data Quota Action: If the user exceeds the data quota limit, two actions can be taken

  • Disconnect: The user is totally disconnected

  • FUP Limit: The speed slows down when the user reaches a data limit.

IP Pool: The customer shifts to another IP pool mentioned here due to data limit.

Download Speed: The min download speed occurs
Upload Speed: The min upload speed occurs

Add Allocations (Optional)

With allocations, ISP can increase the speed of the internet for particular days and times in a plan. 

Day: Select which day you want to activate this option
Start Time: You can select the “starting time” for fast speed
End Time: You can select the “ending time” for fast speed
Download Speed: Select the “download speed” for extra speed
Upload Speed: Select the “upload speed” for extra speed

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