Partner Receivable

Partner receivable is a page to manage and overview the money owed to partners. The branch has to recover it. The money was given issue on credit before payment at that time. 

The overview shows 

Active receivable: The total amount needed to be paid back to the branch

Overdue: Amount from receivable whose duration limit has passed

Write off: The unrecoverable amount/bad debt that can not be recovered

Set Partner Credit Limit

Credit limit is the amount a partner/senior partner/agent can borrow as credit on issue from the branch. Setting a Partner credit limit is a must before a branch can provide credit on issue.

Partner: Choose from drop down list of senior partner/partner/agent

Credit limit: The amount set to be borrowed from the branch

Term days: The number of days the partner can pay the credited balance

Credit Hold status:

Credit Hold Status is used to control whether credit is allowed. It protects the branch from giving more credit when a partner or customer is already risky, overdue, suspended, or written off.

Status	Meaning	What Happens
Active	Partner is trusted for credit	The branch can issue credit if the credit limit allows it
Hold	Credit is temporarily paused	The branch cannot issue more credit, but the partner can still pay old dues or top up with cash
Suspended	The partner credit facility is stopped	The branch cannot issue more credit
Written-off / Blacklist	Partner has serious unpaid or written-off debt	The branch cannot issue more credit

Receivable Overview Explain

• Issue date of receivable

• Due date partner needs to return

• Partner name

• Status of receivable

• Amount issued as receivable

• Settled amount: the amount that is paid from current receivables

• Write off: the amount sent to write off

• Outstanding dues: the amount has to be paid

• Actor: Admin name

• Actions: two actions can be done here, reverse or write off (reverse means taking the balance back to the branch and write off as uncollectable (debt)

Filter Partner by Status

We have provided a filter to quickly find out various 

Status	Meaning
Current	Not paid overdue yet.
Overdue	The due date has passed.
Settled	Fully paid by the partner.
Written off	The remaining amount was written off (free-up)
Reversed	Original on-credit issuance was cleanly reversed.

Filter by Partner Name

If the list of receivable partners is so long, we have provided a filter to search by name. 

Settling Receivables

Use Top Up Partner Wallet > Settle receivable when the partner pays off old on-credit debt.

The system suggests paying the oldest receivables first. Finance staff can adjust allocation if needed.

Rules:

• Allocation cannot exceed the payment amount.

• Allocation cannot exceed the receivable outstanding amount.

• Fully paid receivables become settled.

• Excess payment can become a Wallet credit.

Write-Offs

Use a write-off when the branch decides the partner will not pay all or part of the receivable.

Example:

• The partner owes $300.

• The branch accepts $200 and writes off $100.

• Receivable outstanding becomes $0.

A write-off does not claw back partner wallet credit already used. It records that the branch accepts the loss or adjustment according to policy.

Clean Reversal

A clean reversal is for mistakes caught early.

It should only be used when:

• The receivable has no payments allocated.

• No write-off was recorded.

• The wallet credit has not been consumed.

• The reversal is within the allowed reversal window.

If those conditions are not met, use a manual adjustment or write-off process instead of a clean reversal.

What To Check

• Outstanding amount matches expectations.

• Due dates are correct.

• Overdue receivables appear in Finance Attention.

• The partner wallet is not changed by settlement payments unless there is an excess.

• Write-off does not create a hidden wallet debit.

Common Mistakes to Avoid

• Using Add wallet credit when the partner is paying old receivables.

• Issuing on-credit to a partner with no approved limit.

• Writing off receivables without notes.

• Reversing a receivable after the wallet credit was already consumed.