The Unified ISP Ecosystem Management Platform

ALT Radius is an enterprise-grade management platform that unifies network orchestration, automated billing, and reseller management into a single, cohesive ISP operating system. The software utilizes a sophisticated "Depth-Command" hierarchy—ranging from Admins and Senior Partners to Partners and Agents—enabling large-scale delegation while preserving total oversight. Through secure account impersonation and this multi-level structure, ISP owners can effortlessly expand their market reach across multiple branches while maintaining full transparency over every administrative action and user interaction.

The platform's financial engine is built for absolute revenue assurance, supporting both Prepaid and Postpaid service models with a focus on immediate cash-flow security. By employing a unique "Upstream Settlement" logic, ALT Radius ensures that financial liability is cleared at the point of service activation, protecting the hierarchy from credit risks by settling costs immediately from the provider's wallet. Additionally, the system allows administrators to regulate market pricing through enforceable profit margin caps, ensuring that resold packages remain competitive for end-consumers throughout the entire distribution chain.

Technical excellence is achieved through seamless integration with FreeRADIUS and hardware systems like Mikrotik, facilitating real-time authentication and dynamic bandwidth control. This technical layer is paired with a comprehensive CRM suite that manages the entire customer lifecycle, including lead acquisition, automated contract generation, and support ticketing. With full support for multi-currency and multi-language environments, ALT Radius provides a scalable and localized solution capable of managing complex, high-performance ISP operations with technical precision and commercial intelligence.

Why ALT Radius is the Leading Choice for Modern ISPs

Superior Multi-Level Scalability

While most ISP software only manages direct customers or a single level of resellers, ALT Radius features a sophisticated five-tier hierarchy. This allows you to build a massive distribution network of Senior Partners, Partners, and Agents, all while maintaining total oversight. The "Depth Command" impersonation feature ensures you can step into any sub-account instantly to provide support or audit operations, making it the most scalable platform on the market.

Guaranteed Cash Flow Security

The biggest risk in the ISP business is debt collection, but ALT Radius eliminates this through our unique "Upstream Settlement" logic. When a service is activated, the system automatically deducts the cost from the immediate provider’s wallet and moves it up the hierarchy instantly. This ensures that the ISP and high-level partners are paid immediately at the point of sale, shifting the financial risk away from the head office and securing your revenue.

Market-Protecting Margin Control

To maintain brand reputation and competitive pricing, ALT Radius allows Administrators to set "Margin Caps" on every tariff plan. This prevents lower-level agents from overcharging customers and damaging your market share. Most competing software lacks this regulatory power, leaving your pricing strategy vulnerable to the whims of individual resellers; ALT Radius keeps you in the driver’s seat.

Rapid Technical Diagnostics

ALT Radius provides a level of technical transparency that generic billing systems cannot match. With dedicated Change of Authorization (COA) and Authentication Log panels, your technical team can see the exact real-time handshake between the CRM and the router. This granular visibility allows for lightning-fast troubleshooting of connectivity issues, reducing downtime and significantly lowering your support costs.

Fixed Revenue Commitment Logic

Our system protects your projected income through "Fixed Duration" commitment logic. Unlike other platforms where plan changes can lead to revenue loss, ALT Radius ensures that if a customer commits to a specific duration, they remain financially responsible for that entire period. Even if they upgrade or migrate plans mid-cycle, the time commitment stays locked, guaranteeing your business the long-term stability it needs to thrive.

Core Features

While there are plenty of common ISP software options to choose from, we’ve built ALT Radius to be in a league of its own. We’re proud to provide you with an exquisite, highly reliable product that includes several exclusive features you simply won't find anywhere else. These tools were designed specifically with our users in mind, ensuring you have a smoother, smarter, and more secure experience than what’s typical in the market today.

1. Core System Management

• ISP Management: Controls global ISP identity, branding (logo/favicon), custom domains, and contact details.

• Branch Management: Manages localized business units (max 5 per ISP) with unique addresses and regional settings.

• System Monitoring: Real-time tracking of server performance, including CPU, RAM, and network traffic.

• Security & Authentication: Manages private user credentials, Role-Based Access Control (RBAC), and the "Forgot Password" reset flow.

2. User & Partner Hierarchy

• Multi-Tier Reseller Management: Controls the structure between Senior Partners, Partners, and Agents.

• [ALT Radius Exclusive] Multi-Level Impersonation: Allows any higher-level user to securely log into a lower-tier account for troubleshooting or auditing.

• Staff & Role Management: Creation of internal staff accounts with specific access rights and permissions.

3. Customer Relationship Management (CRM)

• Customer Lifecycle Management: Full CRUD operations for customer profiles, service status, and account history.

• Lead Management Pipeline: Tracks prospects, manages sales comments, and converts leads into active subscribers.

• Digital Document & Contract Vault: Automated generation and storage of service contracts and identification documents.

4. Billing & Financial Management

• Flexible Billing Engine: Supports both Prepaid and Postpaid service models.

• [ALT Radius Exclusive] Upstream Settlement Logic: Automatically deducts the cost price from a provider’s wallet during activation to pay the hierarchy immediately, eliminating ISP debt risk.

• [ALT Radius Exclusive] Profit Margin Control: Allows Admins to set a maximum profit percentage cap for all resellers to keep market prices stable.

• Invoice & Transaction Tracking: Automated generation of invoices, payment receipts, and credit notes.

• Tax & Accounting: Management of tax groups, multi-currency settings, and daily/monthly financial reports.

5. Network & Infrastructure Management

• Router & Hardware Orchestration: Direct integration with Mikrotik and BISON hardware for usage monitoring and NAS management.

• IP Asset Management: Organization of IPv4 and IPv6 pools, subnet calculations, and visual host categorization.

• Tariff Plan Design: Creation of internet packages with speed limits, burst settings, and data quotas.

• [ALT Radius Exclusive] Fixed Duration Commitment: Locks the plan duration so it cannot be shortened; mid-cycle upgrades require payment for the remaining time.

6. Technical Logs & Diagnostics

• [ALT Radius Exclusive] COA (Change of Authorization) Logs: Real-time tracking of plan changes, manual blocks, and service reactivations between the CRM and the router.

• Authentication (Auth) Logs: Monitors all login attempts (success/fail) by NAS IP and device MAC address.

• Session Usage Logs: Detailed records of every session, including upload/download data and disconnect reasons.

• Activity Audit Trail: A complete history of every action performed by admins, partners, and staff in the system.

7. Support & Communication

• Helpdesk Ticketing System: Allows customers to report issues and staff to manage resolution through status updates and priorities.

• Automated Notification Gateways: Integrated messaging via SMS, Email, and WhatsApp.

• Multi-Language Templates: Library for creating notification content in various languages based on system events.

8. Localization & Global Settings

• [ALT Radius Exclusive] 5-Tier Geographic Hierarchy: Organizes service areas by Country → Province → City → Area → Sub-Area.

• [ALT Radius Exclusive] Global Placeholder Management: Allows the Super Admin to globally change any text, title, or error message in the software UI without coding.

• Multi-Language & Currency Support: Enables the software to operate in different languages and financial formats.

• Field Operations Scheduling: Manages project types and technician schedules for installations and maintenance.