Overview

Start here for a practical introduction to AltRadius CRM, its main operating areas, and the documentation path for ISP owners, managers, finance teams, support teams, and NOC operators.

AltRadius CRM at a glance

AltRadius CRM brings subscriber management, internet-service operations, billing, partner management, support, and network visibility into one ISP management platform.

Use this documentation if you are responsible for running or supporting an ISP:

• Owners and managers can follow business setup, partner, billing, and reporting workflows.
• Customer-service and support teams can manage subscribers, services, invoices, payments, and tickets.
• Finance teams can review invoices, transactions, balances, settlements, and financial reports.
• NOC and technical teams can manage routers, IP resources, authentication records, usage records, and service diagnostics.

What you can see and do depends on your assigned role, permissions, enabled modules, and product edition. If a menu or action described in a guide is unavailable, confirm those settings with your administrator before treating it as a system problem.

How the platform is organized

AltRadius CRM groups day-to-day work into connected areas:

1. Configure the ISP, branches, users, roles, locations, and global settings.
2. Create tariff plans and prepare the network and RADIUS environment.
3. Add customers and activate their internet services.
4. Generate invoices, record payments, and monitor balances.
5. Support customers and investigate authentication, usage, and service issues.
6. Review dashboards, activity history, and operational reports.

Start with the setup guides if this is a new installation. If your system is already configured, use the customer, finance, networking, or logs sections for the task you need to complete.

How AltRadius supports ISP operations

AltRadius CRM is designed around the way an ISP operates: customers receive services through tariff plans and network infrastructure, while staff and partners perform only the work allowed by their roles.

Customer and service lifecycle

Keep customer records, contact information, service details, billing history, and operational activity together. Teams can follow a customer from onboarding through service activation, renewal, support, suspension, or cancellation.

Partner and staff accountability

Organize administrators, staff, and partner users with role-based permissions and scoped access. This supports delegated operations while keeping customer, financial, and activity records attributable to the responsible account.

Billing and financial control

Support prepaid and postpaid workflows, invoices, payments, balances, and financial reporting. The detailed finance guides explain the exact behavior and requirements of each transaction.

Network-aware operations

Connect customer-service work with routers, RADIUS authentication, IP resources, session usage, and diagnostic records. This helps support and NOC teams investigate service problems from the same operational system.

Localized operation

Configure locations, currencies, languages, notification channels, and other organization settings for the markets and teams you serve.

Core documentation areas

Use the following sections as the main map for Version 1.0 documentation.

Getting Started

Understand the platform, the main dashboard, common terminology, and the recommended learning path.

Setting Environment

Configure the ISP, branches, users, global behavior, and the operating environment required before onboarding customers.

Tariff Plan

Create and maintain the plans used to sell and provision internet services.

Partner System

Manage roles, users, partners, profiles, and partner balances within the permitted hierarchy.

Networking

Configure routers and IP resources, then use network views and diagnostics to support subscriber connectivity.

Localization

Define the geographic information used by customers, branches, services, and operational reporting.

Customer Management

Add customers, activate and renew services, manage billing activity, maintain customer records, and work with imports and exports.

Finances

Review financial dashboards, transactions, balances, invoices, payments, and related reports.

Logs

Investigate authentication, session usage, service, notification, and activity records when auditing work or troubleshooting a service.

Configurations

Manage organization-wide settings and integrations. Change configuration only when you understand which users and workflows it affects.

Recommended first-time setup path

For a new installation, follow this order:

1. Review the dashboard and confirm your organization context.
2. Configure the ISP and its branches.
3. Configure users, roles, and permissions.
4. Add locations and required organization settings.
5. Create tariff plans.
6. Configure routers, RADIUS, and IP resources.
7. Add a test customer and activate a test service.
8. Verify billing, authentication, usage, and notification behavior.
9. Begin production onboarding only after the test workflow is successful.

Start with the dashboard

After signing in, use the dashboard as your first operational check. Its cards summarize important customer, partner, service, and billing information for the organization context available to your account.

Use the dashboard to decide where attention is needed, then open the relevant customer, finance, networking, or logs page for the underlying records. A dashboard total is a summary; use the detailed page before taking operational or financial action.

The information shown can vary by role, permissions, enabled modules, and product edition.