Service Logs
In ISP CRM, customer service log provides a detailed record of everything about service internet plan activity about a customer. As you open up the service log, a list of customers appear about the plan, when it was bought and its status.
It tracks all actions, issues and changes related to the customer's internet/service plan.
Service customer Log is timeline-based record representing system activity about service and answers
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What and when was the tariff plan bought?
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What is its duration?
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Who served the person, showing the customer under which partner control
View service Log
To view service log in ALT Radius, Go to the left column and click on service log option
A list will appear as a service log
Available Filters
With its filtering options, ISP can filter the list according to service status
Active: the tariff plan is active
Pending: the tariff plan is scheduled for next cycle
Expired: the customer service is expired due to non-payment
Blocked: the admin has block the service of such customers
Share Logs
An admin can share the service logs in file format by clicking at the right most button in the filter section.
Four Options are available
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Copy and paste in doc to share
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Print directly in paper format
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Export PDF for downloading file in pdf
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Export Excel for export the file in excel format
Benefits of Service Logs to ISP
Service Logs offers various benefits to ISP
Complete Service History
It maintains a detailed record of all customers related activities including activations, suspensions and plan changes. This is easy for staff to fully understand customer’s service
Quick Troubleshooting
As team get all past record, supports team in finding issues quickly that reduces downtime and improves problem resolution speed
Maintain Transparency
Log shows who performed the action and when, this maintains full transparency
Helps in Decision Making
Service Logs provide data for better future making decisions, customer behavior and service interruptions
Improved Customer Support
With service logs the support team can view previous history to offer better customer experience.
